Terms of Service

construction1. Scope of Services

Mazeed General Maintenance provides the following services for residential and commercial properties in Abu Dhabi:

• check_circlePlumbing — leak detection, pipe installation, drainage repair
• check_circleElectrical works — distribution panels, wiring, lighting, emergency repairs
• check_circleAC maintenance — periodic servicing, gas recharge, fault repair
• check_circlePainting — interior and exterior, villas, apartments, and offices
• check_circleGypsum & decor works
• check_circleComprehensive Annual Maintenance Contracts (AMC)

payments2. Pricing & Transparency

We believe in complete pricing transparency. We commit to:

• check_circleProviding a detailed written quote before any work begins
• check_circleThe agreed price is the final price — no hidden fees, no last-minute additions
• check_circleIf unexpected additional work arises, you will be informed immediately and your approval sought before proceeding

receipt_long3. Payment Terms

• check_circlePayment is due upon completion of work unless otherwise agreed in advance
• check_circleFor large projects, phased payment plans can be agreed in writing
• check_circleAccepted payment methods: cash, bank transfer, credit card
• check_circleThe service is not considered complete until full payment is received and the client signs off

event_busy4. Cancellation & Rescheduling Policy

• check_circlePlease notify us of appointment cancellations at least 24 hours in advance
• check_circleA compensation fee may apply for late cancellations (less than 12 hours) or no-shows
• check_circleWe reserve the right to reschedule appointments in emergency situations with prior client notice

verified5. Warranty

We take pride in the quality of our work and back it fully:

• check_circleAll work is covered by a written warranty on both parts and labour
• check_circleIf a fault recurs within the warranty period, we return and fix it at no charge, no questions asked
• check_circleWarranty duration varies by work type and is specified in the quote
• check_circleThe warranty does not cover damage resulting from misuse or third-party interference

emergency6. Emergency Services

• check_circleWe provide an emergency service 24 hours a day, 7 days a week
• check_circleAdditional charges may apply for call-outs outside standard working hours (6 PM – 8 AM)
• check_circleOur emergency coverage includes: severe water leaks, power outages, and critical AC failures
• check_circleWe target a team arrival time of 30–60 minutes within Abu Dhabi

gavel7. Limitation of Liability

• check_circleMazeed General Maintenance is not liable for indirect damages or loss of profits
• check_circleWe do not accept responsibility for damage resulting from misuse of or interference with completed works
• check_circleOur liability is limited to the value of the agreed completed work

balance8. Governing Law

These terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute shall be referred to the competent courts of Abu Dhabi. We always seek to resolve disagreements amicably before pursuing legal proceedings.

edit_note9. Amendments

We reserve the right to amend these terms at any time. Continued use of our services following publication of any changes constitutes implicit acceptance of the new terms. Please review this page periodically.

support_agent10. Contact Us

For any enquiry relating to these terms:

• emailinfo@mazid-general-maintenance.com
• phone+971 54 734 0664
• location_onAbu Dhabi, Mohamed Bin Zayed, UAE